Shipping Policy

Order Processing

Once your payment is confirmed, your order enters our processing queue. Orders placed before 2:00 PM IST on a business day are typically packed and handed over to our shipping partner the same day or the next business day.

• Business days are Monday to Saturday, excluding public holidays
• Orders placed on Sundays or public holidays are processed the next business day
• You will receive a shipping confirmation email with a tracking number once your order is dispatched
• During festive seasons (Onam, Diwali, Christmas), processing may take up to 4–5 business days due to high order volumes

Shipping Charges

• Orders above ₹1,499: Free shipping
• Orders below ₹1,499: Flat ₹99 shipping fee
• Shipping charges are shown at checkout before you confirm payment
• For returns initiated by you (personal preference), return shipping charges may apply
• If we sent you a wrong or damaged item, return shipping is fully covered by us

Delivery Coverage

We currently ship to all serviceable pin codes across India through our logistics partners. Delivery timelines vary by location:

• Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 3–5 business days
• Tier 2 & 3 cities: 5–7 business days
• Remote areas and far-flung pin codes: 7–10 business days

If your pin code is not serviceable, we will contact you within 24 hours of your order to discuss alternatives or arrange a refund.

Order Tracking

Once your order is dispatched, you will receive:

• A shipping confirmation email with your tracking number and courier partner name

You can track your shipment directly on the courier partner's website using the tracking number provided. If you have not received a tracking number within 4 business days of placing your order, please contact us.

Packaging

Every Suvorya order is carefully packed to protect your jewellery during transit. Your piece arrives in our signature Suvorya keepsake box, wrapped and secured. This also makes every order a perfect gift — no extra gift wrapping needed.

Delivery Attempts

• Our courier partners typically make 2–3 delivery attempts before returning the package
• Please ensure someone is available at the delivery address, or opt for a neighbour or security desk as an alternative
• If a package is returned to us due to failed delivery attempts, we will contact you to reship — a repeat shipping charge may apply
• Suvorya is not responsible for delays caused by incorrect address information provided at checkout

Damaged or Lost Shipments

If your order arrives damaged, or if your tracking shows "delivered" but you have not received the package:

• Contact us within 48 hours of the delivery date with photos (for damaged items) or your order details
• We will raise a complaint with the courier partner and investigate
• For confirmed lost shipments, we will reship your order or issue a full refund